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Here are answers to the most commonly asked questions about CompensationMaster's
software. If your question is not answered here, please contact technical
support at:
Phone: +1 704-731-0070 (available 9am - 5pm EST)
E-mail: Tech.Support@CompensationMaster.com
Q- I've encountered an installation error on the file URLMON.DLL. What
should I do?
A- You are connected to the Internet while performing the install. Press
'Ignore' and the installation should complete normally. If not, uninstall the
program through Control Panel then reboot and install again, this time
remembering to disconnect from the Internet before starting the install and to
reconnect only after the installation is complete.
Q- I've encountered a "Processing..." or "Download In
Progress" message that has been displaying for
10 minutes or more. I think the program has stalled. What should I do?
A- Exit the program. Copy all data files that you want to keep, such as
.pln files, to a safe place. Uninstall CompensationMaster, reboot and reinstall a fresh copy of CompensationMaster.
Q- I cannot find the installation file I downloaded from the
CompensationMaster web site. Where is it?
A- When saving the downloaded webcomplete6.6.exe file, by default it is
saved to c:\temp. To run the install, exit the zip program. Then in Internet Explorer go
to c:\temp and double click on the setup.exe file.
Q- My server or PC is blocking EXE and or ZIP files. How can I get around
this?
A- Have your tech support person put an approval in the Internet Explorer
rules to recognize CompensationMaster as a trusted web site.
Q- How do I get a data (scenario) file loaded into CompensationMaster?
A- Think of a scenario file like you would a Microsoft Word document,
with one exception: the file extension is .pln rather than .doc. If the file was
e-mailed to you, open the e-mail and save the attached .pln file to your
CompensationMaster folder. If you accepted the default settings at installation
time it should be C:\Program Files\CM6.6.
Q- Access Code 4OI8AB does not work; I am typing the number 0 and a lower case "L".
A- Access Codes do NOT contain any lower case letters or the numbers "0" or "1". If you see an "O", type the letter "O" rather than the number "0". If you see an "I", type the letter "I" rather than the number "1" or a lower case "L". If an
"L" is required it will be displayed as "L" in your welcome letter.
Q- How do I keep files I created in this or another version of
CompensationMaster and reload them into my current version?
A- Copy your existing .pln files to a safe place, either to another
folder on your hard disk, network or to a removable disk. Then copy these files
into your new copy of CompensationMaster. The next time you run
CompensationMaster these files will show up in the file list.
Q- My reports won't print, what should I do?
A- 1) Check your default print in Control Panel, and confirm it is set
properly. Confirm other software packages printer properly, like MSWord
etc. 2) In CompensationMaster click on the 'Report' tab. Half way down on
the right side of the screen is an 'Output to' box. Make sure the word
'PRINTER' is in that box, then close the screen. Reopen it to confirm the
change. 3) In the top Toolbar click 'Configuration'. Select 'Report
Destination' and confirm the word 'Printer' is in the 'Type 'Printer' or enter a
filename' box, then exit
the program.
Q- Some of my imported Commission Plan files are missing, what should I do?
A- 1) Look at the original Commission Plan and confirm that the
description field contains some information. 2) If that field is blank then add
a description and confirm that the description now exists in the plans list. 3)
Create a new Export file. 4) Import the Commission Plan again using the
new Export file. Q- Error 30009 displays when attempting
to add an item to a list, what should I
do? A- Go to Control Panel, Display, Settings, Advanced, and change the DPI
setting from Large Size to Normal Size, apply the changes, and reboot for this
change to take affect. |
